Customer Usage Policies
HostGliders manage our own custom policies to manage our hosting products with our customers. The following custom policies exists is between HostGliders and the person who use our products and services from our website. We do not have any other websites but https://www.hostgliders.com. Customers make sure that you buy a product from this website only and make sure that the URL have green pad locks(ssl) to free from spammers. We are authorized to change those agreements anytime with a notification to the existing customers.
We make sure that our customer’s personal information like address,phone number, the service he/she purchased with us with any third party websites or any persons outside of our company other than our technical and sales administrators for useful purpose. We do not share any service level credentials like usernames,passwords to any other customers. We advertise our products on different hosting forums and other websites including Google Ads. Each and every advertisement contain our website URL and customers can visit our page from those third party links. We offer multiple discounts on weekly and monthly basis and the same would be published on each advertisement. Anyhow the customer needs to verify the discount duration and validity( one time offer or recurring) via our Live chat or by opening a support ticket. HostGliders do not disclose our client’s information in any of the hosting forums but customers can write review about products and services by themselves in hosting forums and we are agree to the same.
Other Usage policies and Hosting Terms
HostGliders will not be responsible if any of our customers use our servers to host any kind of malicious contents. If we find any kind of malicious activity from any of our managed services, we suspend the account as an immediate effect and we intimate the customer regarding this.
We will only use your personal data in the manner set out in this Privacy and Cookies Policy. We will only use your personal data in a way that is fair to you. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was collected or for as long as we are required to keep it by law.
Information we may collect from you
We may collect and process the following data about you:
- Your title, name, date of birth, address, email address, telephone numbers, username, password, business name (if applicable) and such other contact details as we require. This includes information provided at the time of registering to use the Website.
- Information that you provide by filling in forms on the Website. This includes information provided at the time of subscribing to our services or requesting further services. We may also ask you for information when you report a problem with the Website. If you contact us, we may keep a record of that correspondence
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Where we store your personal data
All information you provide to us is stored on our secure servers. We use industry standard security and firewalls on our servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Refund & Billing terms
Customers can buy our products which includes shared/reseller/wordpress hosting and vps products(managed and unmanaged ) from our website www.hostgliders.com. We provide other hosting related solutions like web designing,ssl certificates and cpanel licenses from our website.
Users can pay monthly,semi-annually and Annually. We use standard payment gateways(Paypal, Payza and Payumoney) and customers can safely pay through each gateways. Currently Indian customers can pay only via payumoney and payza.
We have a 15 days money replacement guarantee exists for our Shared/wordpress and reseller plans and the ame will not be applicable for any other hosting products or services from HostGliders. The amount will be refunded via payment gateways which the customers used to pay. Customers need to send the cancellation requests via their client area to innorder to make this happen. The amount will be refunded to customers credit card/bank account within two weeks according to each payment gateway policy.
Refund policy for paypal : https://www.paypal.com/us/selfhelp/topic/REFUNDS_CA
It is strictly prohibited to send spam and abusive emails fro our servers , also the other intruder activities like spoofing,hacking,attacks. If we find any such abusive activities from customers , the services will be suspended immediately without any prior notices. We do not allow to host adult only and pornographic websites on our servers, any such activities from individuals will leads to their service suspension or cancellation .
We will investigate abuse issues if any third party resources report abuse/spam/bulk emails/spoofing on our server. Also we intimate the shared/reseller customer who is responsible for this action. We contact the reseller owner only if the abuse is related to any reseller client. Also it is strictly prohibited that your account must not use for abuse activities such as spamming/spoofing with your will and intention, such accounts will be suspended if we find out with an intimation to the customer for the same.
For our manged VPS customers, we provide server management and we resolve any issue arise like hacking/ddos attacks, the same will not be applicable to unmanged vps services but we intimate the customers regarding the abuse.
At all times customers are bound to the terms set forth. In no event shall HostGliders or its staff’s lack of enforcement of these terms constitute a waiver of these terms at any time. HostGliders will have the right to change above policies and terms at any time but will be notified to customers with their registered email address. Terms of service are on English language only! If you don’t understand or comprehend your obligations please contact your local translation services.
HostGliders will not be responsible for any damages to your business may suffer. HostGliders makes no warranties of any kind, expressed or implied, for services we provide.